I am particularly proud of the way we communicate with our clients at our firm, and we have many features and systems that allow us to communicate in a way that I believe are unmatched in South Africa in our field of work. For example, if a medico legal report comes in today, it is loaded onto our network and our system, and the client automatically within a minute or so gets an e-mail giving them access to the entire report!  

We are now taking those features and building them into a further step which is going to be an Internet interface and page for each client, which we are calling Client Zone at the moment, which will include access to all of their past medical reports in case they wish to go through them again, future medical appointments and information relating to the current status of their case.  The reality is that clients of our firm can never say they are not updated enough – because firstly they get an update every two weeks as to the status of their case as well as information relating to pre-trials between attorneys and when they are being held, not to mention reminders via SMS and e-mail as to medical appointments, but they also get information from us relating to various other aspects of their case on a regular basis – for example, the current status of the serious injury aspect of their case, if indeed there is such an aspect.  I am particularly proud of the service we provide to our clients, and it is something we aim to continue to work on, to improve, to take to new levels and generally ensure that we provide clients with a service which is unmatched in South Africa.